Blog Post

Headlinesn > Business > Eurostar: Services severely delayed and cancelled over e-gate breakdown
dcb67480 1e95 11ef 82d2 170b0b292a3d

Eurostar: Services severely delayed and cancelled over e-gate breakdown

Lizanne O’Connor, from Surrey, described the scene as “slightly chaotic”.

“More information and clarity would be good,” she said, adding that she was travelling with her grandparents and children who had not been offered water.

“They keep repeating the same information.”

Dhruti Cramer, from Ohio in the US, told the BBC that despite the stressful situation most people, including staff, were remaining calm.

“If my children were younger, things would be more difficult.”

Eurostar said: “We advise those who can to postpone their journey. We are offering affected customers exchanges free of charge or a full refund of their journey.”

The Home Office said: “This issue has now been resolved and we are working with European ports and carriers to fully restore services.

“We apologise to all passengers for the inconvenience caused.”

Earlier this month, an issue with Border Force e-gates caused huge delays at several UK airports.

The issue persisted for more than four hours before being fixed.

#Eurostar #Services #severely #delayed #cancelled #egate #breakdown

Leave a comment

Your email address will not be published. Required fields are marked *